"The BBB TORCH awards recognize companies and charities who exemplify exceptional customer service and ethical business practices. All of these organizations help meet the BBB's mission of building trust in the marketplace," said Michelle L. Corey, BBB president and CEO.
Businesses are evaluated for their commitment to customer service through exceptional standards for ethical business practices. The awards committee, made up of previous winners, looks at how the company benefits customers, employees and the larger community. They also must meet BBB ethical, advertising and selling standards.